Troubleshooting

Access Denied

If the system event viewer shows the following message: Smart Card Reader 'OMNIKEY CardMan 3821 0' rejected IOCTL GET_STATE: Access is denied, then the permissions have to be modified.

To do so,

open the registry editor (regedit)

go to HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Calais

set the permissions of the local service to “full control”

Signature Request is still in Password and not Token

Remember to log off and on again after performing modifications to the authorizations.

Device driver error

If the message “Device driver error, Please check your Java version and driver software” appears, then please verify that JAVA 7/8 32-bits has been installed client side and that the latest version of the token drivers is available on the client.